Customer Terms

1. About these terms

1.1 These customer terms (the "Customer Terms") apply to the customer's (the "Customer") use of the Reliable service (the "Service"), provided by Reliable AI AS, reg. no. 934 343 786 (the "Supplier").

1.2 The agreement between the parties consists of the signed customer agreement (the "Customer Agreement") and these Customer Terms, including the Supplier's data processing agreement or, where the parties have signed a separate data processing agreement, that agreement (the "DPA"), together the "Agreement". In case of conflict, the Customer Agreement prevails over the Customer Terms. In matters concerning the processing of personal data, the DPA prevails over the Customer Agreement and the rest of the Customer Terms.

1.3 The current version of the Customer Terms is published on the Supplier's website with a version number and date, together with previous versions. The Customer Terms are published in Norwegian and English. In case of discrepancy, the Norwegian version prevails.

2. Definitions

• Users: Persons to whom the Customer gives access to the Service.
• Customer Data: Content that the Customer and Users enter or save in the Service, such as searches, projects, notes and comments, and information about the Users.
• Usage Data: Information about how the Service is used, which does not include the content of Customer Data.

3. The Service

3.1 The Service is a web-based search service for public legal sources. Its scope, including which areas of law and jurisdictions the Customer has access to, is set out in the Customer Agreement.

3.2 The Supplier makes the Service available no later than two weeks after the Customer Agreement is signed, or from the delivery date requested by the Customer, if later.

3.3 The Supplier continuously develops and changes the Service, and the Customer always has access to the current version.

4. Licences

4.1 The Customer receives a non-exclusive and non-transferable right to use the Service in its own business during the term of the Agreement, for the number of Users set out in the Customer Agreement.

4.2 Each licence is personal and may not be shared. The Customer may transfer a licence to a new User when the original User leaves or no longer needs access.

4.3 The Customer may order additional licences in writing. E-mail is sufficient. New licences are governed by the Agreement and the current price per licence, and are invoiced from activation.

4.4 The Supplier may verify that the Customer's use of the Service corresponds to the number of licences in the Customer Agreement. The Supplier shall give reasonable notice of such verification and carry it out with the least possible inconvenience to the Customer.

5. The Supplier's obligations

5.1 The Supplier shall deliver the Service professionally and in accordance with good industry practice.

5.2 The Supplier shall aim to keep the Service available around the clock. Planned maintenance affecting the Service during working hours shall as a rule be notified at least fourteen (14) days in advance.

5.3 The Supplier provides user support by e-mail and telephone on working days between 09:00 and 17:00. Enquiries are normally answered within two (2) working days.

5.4 The Supplier shall protect the Service and Customer Data with appropriate technical and organisational security measures, as described in the DPA. The Supplier does not warrant that the Service is free from vulnerabilities or attacks.

5.5 Except as stated in the Agreement, the Supplier gives no warranties for the Service, including that it is error-free, always available, or that searches give correct or complete results.

6. The Customer's obligations

6.1 The Customer is responsible for Users' use of the Service and for keeping sign-in credentials confidential. The Customer shall notify the Supplier immediately of any suspected unauthorised access.

6.2 The Customer shall not:

1. share, sell, license or otherwise make the Service available to others,
2. decompile, reverse engineer or attempt to obtain the source code of the Service,
3. use automated methods to extract content from the Service at scale,
4. use the Service to develop a competing product, or
5. use the Service in breach of the law or in a way that impedes delivery to other customers.

6.3 The Service does not provide legal advice. The Customer is responsible for checking results and sources before use, and for decisions based on them.

6.4 The Customer is responsible for the security of its own systems, networks, devices and user accounts, including access management, configuration and any integrations with the Service, and for assessing whether use of the Service is compatible with the Customer's own security requirements. The Customer acknowledges that any web-based service may have unknown vulnerabilities and may be attacked or misused even where appropriate security measures are in place, and uses the Service subject to that risk. The Supplier is not liable for loss caused by attacks, malware or unauthorised access in the Customer's own systems or at third parties other than the Supplier's subcontractors, including where the Service or links to external sources have been used as a route of attack, unless the Supplier has acted with gross negligence or wilful misconduct.

7. Data and rights

7.1 The Supplier owns the Service and all rights in it. The Customer receives only the rights expressly set out in the Agreement.

7.2 The Customer owns Customer Data. The Supplier uses Customer Data only to deliver and secure the Service, as set out in clause 7.3, and as described in the DPA and the Supplier's privacy policy. Customer Data is never shared with other customers and is not used to train generative AI models.

7.3 The Supplier may use Usage Data to operate, invoice and improve the Service. The Supplier may also anonymise Customer Data, individually or in aggregate, so that it cannot be linked to the Customer, to individuals or to other identifiable parties. Such data is owned by the Supplier and may be used to improve the Service.

7.4 When the Agreement ends, Customer Data is deleted or returned in accordance with the DPA. Stored search text is not linked to the Customer and is therefore deleted or anonymised in accordance with the retention periods in the privacy policy. Data anonymised under clause 7.3 is not covered.

8. Price and payment

8.1 The price and invoicing period are set out in the Customer Agreement. All prices are exclusive of VAT.

8.2 Invoices are due fourteen (14) days after the invoice date, unless otherwise agreed. Late payment accrues interest under the Norwegian Act relating to Interest on Overdue Payments (forsinkelsesrenteloven).

8.3 The Supplier may change its prices with effect from the first day of the following month, with reasonable notice. Prices are not changed during an agreed binding period, unless the change is due to material changes to the Service.

8.4 Fees paid are non-refundable, unless otherwise stated in the Customer Agreement.

9. Confidentiality

9.1 The parties shall treat information received from each other in connection with the Agreement as confidential, and use it only to perform the Agreement. Customer Data is always confidential.

9.2 The duty of confidentiality does not apply to information that is publicly known, that the recipient lawfully held beforehand, or that the recipient has lawfully received from a third party not bound by confidentiality.

9.3 The parties may share confidential information with their own employees, advisers and subcontractors who need it to perform the Agreement and are bound by equivalent confidentiality. Information may also be disclosed when required by law or a decision of a public authority. The recipient shall then notify the other party, as far as lawful.

9.4 The duty of confidentiality continues after the Agreement has ended.

10. Liability

10.1 Neither party is liable for indirect loss, such as lost profits or lost savings.

10.2 Each party's total liability under the Agreement is limited to an amount equal to six (6) months' fees under the Customer Agreement, based on the fees applicable when the event giving rise to the claim occurred.

10.3 The limitations in clauses 10.1 and 10.2 do not apply in cases of gross negligence or wilful misconduct, to the Customer's payment obligations, or to the Customer's breach of clause 6.2.

10.4 The Customer shall indemnify the Supplier against third-party claims arising from the Customer's use of the Service, including breach of law, third-party rights or the Agreement.

11. Force majeure

11.1 Neither party is liable for failure to perform caused by circumstances beyond its control, such as natural disasters, war, terrorism, pandemics, government orders, strikes, or widespread failures of power, networks or subcontractors.

11.2 The affected party shall notify the other party without undue delay and limit the effects. If the circumstances last more than one month, either party may terminate the Agreement in writing.

12. Term, suspension and termination

12.1 The Agreement applies from the signing of the Customer Agreement. Unless otherwise stated in the Customer Agreement, either party may terminate the Agreement or individual licences with three (3) months' written notice.

12.2 Either party may terminate the Agreement with immediate effect if the other party materially breaches the Agreement.

12.3 If the Customer has not paid within forty-five (45) days of the invoice date, nor within thirty (30) days of written notice of the overdue payment, this constitutes a material breach.

12.4 The Supplier may temporarily suspend access to the Service, in whole or for individual Users, if (a) overdue fees have not been paid within thirty (30) days of written notice, or (b) use breaches clause 6.2 or poses a security risk. The suspension shall not be broader or last longer than necessary, and the Customer shall be notified, in case (b) as soon as possible.

13. Changes to the Customer Terms

13.1 The Supplier may change the Customer Terms. Changes are published on the website, and the Customer is notified by e-mail within a reasonable time before they take effect. If the Customer does not accept a change, the Customer may, before the change takes effect, terminate the Agreement with effect from that date.

13.2 Changes to the Customer Terms or the privacy policy may not weaken the Supplier's obligations regarding confidentiality, security or Customer Data during the term of the Agreement without the Customer's written consent.

14. Other provisions

14.1 Notices. Notices under the Agreement shall be given in writing to the contact persons and e-mail addresses stated in the Customer Agreement. E-mail counts as writing.

14.2 Assignment. The Customer may not assign the Agreement without the Supplier's written consent. Either party may nevertheless assign the Agreement in its entirety in connection with a merger, acquisition, reorganisation or sale of all or substantially all of its business, with written notice to the other party.

14.3 Subcontractors. The Supplier may use subcontractors and is responsible for their work as for its own. Subcontractors that process personal data are governed by the DPA.

14.4 Reference. The Supplier may state that the Customer uses the Service, and use the Customer's name and logo in marketing, unless otherwise agreed in the Customer Agreement.

14.5 Entire agreement. The Agreement constitutes the entire agreement between the parties regarding the Service, and supersedes previous agreements and understandings on the same subject.

14.6 Severability. If a provision of the Agreement is invalid, the rest of the Agreement continues to apply.

15. Governing law and disputes

15.1 The Agreement is governed by Norwegian law.

15.2 The parties shall first seek to resolve disputes through negotiation. If this fails, the dispute shall be settled by the ordinary courts, with Oslo District Court as the agreed venue.